Russ Andrews Reviews

The site was easy enough to use and I did end up finding what I was looking for. I just got a little confused with the promo stuff, since it wasn’t super clear what was actually included and what wasn’t. Maybe I missed something, but I had to click around a bit to figure it out. Overall it wasn’t a bad experience, I just think the deals could be explained more clearly upfront.

I ordered this expecting it to show up within a few days, but it ended up taking a lot longer than I thought it would. The tracking didn’t really update much either, so I kept having to check it myself, which got frustrating after a while.

The item might be perfectly fine, but compared to what I expected, the delivery experience was disappointing. If there’s going to be a delay, I’d rather know sooner instead of being left guessing. I probably wouldn’t be in a hurry to order again...

I went to order a few things and way too many of them were marked as unavailable. The site makes everything sound all smooth and easy, but when half the stuff I actually want is out of stock, that polished wording doesn’t mean much.

I bought this from russandrews.com installing it was really annoying. I expected it to be straightforward, but the instructions weren’t much help at all. Why make something simple feel so complicated? I kept having to guess what went where, and it ended up taking ages. For something like this, shouldn’t the setup be clear and easy? Not impressed.

I was browsing russandrews.com for some cables and a few other bits, and the prices made me pause. Maybe the quality is great, I don’t know, but when I compared it with similar stuff elsewhere it just felt like there was a big extra cost without any obvious reason. I’m happy to pay more if something really feels worth it, but this one didn’t quite sit right with me.

I've had this for about a year now and it still works fine. The plugs do feel a little loose compared to when it was new, but common sense says if it’s still staying connected and doing what it’s supposed to, it’s not a huge deal for me.

I wasn’t really impressed with my experience here. The site felt clunky to use, and getting everything sorted took longer than I expected. It felt like a preventable hassle, which made it more frustrating. For the amount of effort involved, I didn’t feel like the service was worth it. I’d probably avoid using russandrews.com again.

I ordered a cable and it did show up eventually, but the timing just wasn’t great and it arrived later than I’d hoped. The tracking didn’t really help much either, so I was kind of left guessing. The cable itself was totally fine once it got here, so no issue with the product — just wish the delivery had been a bit more dependable

I tried out a mains cable/filter setup after seeing people make a big deal about it, but i didn't notice much change. Maybe the sound was a tiny bit cleaner, but it was so subtle I kept wondering if I was just trying to convince myself because that's kind of what they expect you to do with this stuff. For me, it wasn't really worth it

I did get the warranty issue sorted in the end, but the replies were a bit slow. I also wish the instructions had been clearer from the start, since I wasn’t always sure what I needed to do next.

I’ve already been charged, but I still haven’t heard anything back. I’ve reached out and there’s been no reply, so I’m starting to get concerned about what’s going on...

I left feeling like they were more interested in pushing me toward certain options than actually giving honest advice. Not saying it’s a scam, but I didn’t feel like the recommendations were fully in my best interest

The cable does make the sound cleaner, so I’m happy with that part. I just wish it didn’t cost so damn much. Good product, but the price is kind of a jerk

I was able to find what I was looking for eventually, so the site did the job. It just felt a little clunky getting there. I had to click around more than I expected, and some of the menus felt a bit messy or not super intuitive. Not a terrible experience, but it could definitely be smoother

I just had a gut feeling early on that the support wasn’t going to be very helpful, and unfortunately that’s how it went. I had to follow up twice just to get replies, and even then I didn’t feel like I got much useful help.

I’ve known of Russ Andrews for a good while now and, to be fair, they come across like a solid company. The website seems proper enough, not some dodgy-looking setup, and the info is laid out clear-ish without them trying too hard to shove stuff at you. Prices are a bit on the steep side, but with this sort of hi-fi gear, that’s kind of how it goes, like it or not. My order turned up fine and there wasn’t any messing about, so I’d use them again. Giving 4 stars because it’s good overall, just not quite perfect.

The site does provide a decent amount of information, which I appreciated, but I still found myself clicking around quite a bit to figure out what would actually work best for my setup. Some product pages were really clear and easy to follow, while others felt either a bit light on details or overly technical. Overall, not a bad experience at all, just think it could be made a bit more straightforward.

The compatibility advice on the site was useful enough, but I did feel like I had to read between the lines on a few parts. I still ended up double-checking some things myself just to be sure. Overall, it wasn’t a bad experience, but it could definitely be explained more clearly for people who aren’t super technical.

I went in with a couple of fairly basic questions about cables and what would work with my setup, but the answers I got felt vague, like they were guessing a bit rather than actually knowing the products.
A friend had recommended the shop to me, so I expected a bit more from a specialist place. Unfortunately, I left more confused than when I walked in, and I probably wouldn’t go back.

I ordered a cable in the length I needed, but what arrived was a completely different one, even though the packing slip listed the correct item. I ended up having to follow up to get it sorted, which was frustrating. I also would’ve appreciated clearer instructions on what to do when the wrong item is sent, since it wasn’t obvious and just made the whole thing more of a pain.